Straight Into The Lion’s Den

(This is before software was available to legally download and only came on purchased CDs.)

Customer: “Hi, can you help me?”

Me: “Sure, what seems to be the problem?”

Customer: “I have Windows on my computer and it’s not booting up properly anymore.”

Me: “Did you buy the PC here?”

Customer: “No.”

Me: “Did you buy Windows here?”

Customer: “No.”

Me: “Then I’m afraid I can’t really help you with that.”

Customer: “Look here, you sell Windows. I downloaded and installed Windows, and it’s not working. You’re supposed to help me.”

Me: “Let me just get it right. You’ve downloaded a copy of Windows, installed it, and now it’s giving you problems.”

Customer: “Yes, and it’s your job to help me.”

Me: “Oh, okay. Here’s Microsoft Israel support phone number. Call them and tell them exactly what you told me.”